Shipping Policy

At Surf Fashion, our goal is to get your gear to you quickly and reliably. This Shipping Policy outlines our processes, available options, and what you can expect once you place an order on surffashionshop.com. Please review this information carefully.

Order Processing
All orders are processed on business days, which are Monday through Friday, excluding major U.S. holidays. Once your order is placed and payment is confirmed, our warehouse team begins preparing it for shipment. The time between when you place your order and when it leaves our facility is the processing time. We strive to process most orders within a standard timeframe to ensure prompt delivery, though this may occasionally extend during high-volume periods such as new collection launches or major sales events.

Shipping Destinations & Carriers
We are proud to ship throughout the contiguous United States. All orders are shipped via reliable carrier partners, chosen to provide the best balance of speed and cost for your location. The specific carrier for your order will be indicated on your shipping confirmation email. For the protection and tracking of all packages, a signature may be required upon delivery for certain high-value orders.

Shipping Methods & Delivery Times
We offer several shipping options at checkout to meet your needs. The available methods and estimated delivery timelines will be calculated and displayed based on your shipping address and the items in your cart. Delivery times are estimates provided by the carrier and begin from the moment the package is picked up and scanned, not from the date of order placement. While we make every effort to ensure timely delivery, please note that transit times can be affected by factors beyond our control, including carrier delays, weather, and incorrect address information.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to the carrier’s tracking page. You can use this information to monitor the progress of your delivery in real-time. You can also check the status of your order at any time by logging into your account on surffashionshop.com.

Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including apartment or unit numbers. Please double-check this information before submitting your order. Surf Fashion is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to resolve the issue and arrange for reshipment, which may incur additional shipping fees.

Undeliverable Packages & Returns to Sender
Occasionally, a package may be deemed undeliverable by the carrier due to address issues, failed delivery attempts, or lack of pickup at a carrier location. If a package is returned to us, our customer service team will reach out to you using the email address provided at checkout to determine the next steps, which may include reshipment or issuing a refund for the merchandise (minus any original and return shipping costs).

International Shipping
Currently, our online store at surffashionshop.com is optimized to serve customers within the contiguous United States. For inquiries regarding international shipping availability, duties, and taxes, please refer to the latest information available on our website or contact our customer service team for guidance.

Combined & Partial Shipments
If you order multiple items, they may be shipped from different warehouse locations or in separate packages to ensure the fastest delivery possible. You will receive a separate tracking number for each shipment. Please note that any shipping fees charged are for the entire order, not per package.

Questions About Your Shipment?
For any questions regarding our shipping policy, your order status, or a shipment in transit, our customer service team is here to assist. The fastest way to get help with a shipped order is to use the tracking information provided in your email. For other inquiries, please visit the Help Center on surffashionshop.com to find the best way to contact us. Thank you for choosing Surf Fashion. We appreciate your business and look forward to getting your order to you.